IMA-France

A problem on the road: we're at your side to help you!    

We can't choose the circumstances of an accident, breakdown or health problems.

IMA-France Assistance is available if you need anything in the event of an incident giving you:

• Travel assistance to help you and your passengers;
• Vehicle support to take care of your motorhome following its immobilization.

IMA-France Assistance services that are provided 24/7 by a dedicated and specialized department, who deal with over 1.5 million cases per year.

The vehicle support

IMA-France is with you every step of the way to ensure you have a trouble-free trip. On Yescapa, all rentals made with a vehicle registered in France are covered by IMA-France's comprehensive rental insurance, including assistance and breakdown service. IMA-France is just a phone call away to help you in the event of a breakdown, puncture, fire, theft or loss of the keys to your motorhome or converted van.

Where and when can I use the services of IMA-France Assistance?

IMA-France Assistance is available 24 hours a day, 7 days a week, wherever the vehicle is rented in France and abroad (in European and Mediterranean countries, except Libya). Coverage of breakdowns from 50kms.

The main guarantees of IMA-France Assistance

In the event of breakdown or immobilisation of the vehicle in France or abroad, IMA-France Assistance will pay for :

• Towing of your vehicle to the nearest relevant garage;

If the motorhome is immobilised in France or abroad, IMA-France Assistance will pay for :

• The waiting on site if the repairs last 5 days or less with handling of the accommodation and restoration expenses, plus the possibility to hire a B category vehicle (car) to perform everyday trips (grocery store, pharmacy...)
• Or repatriation of the renters
  • if the repairs last more than 5 days;
  • if the rental ends before the repairs are completed.
• The repatriation of luggage, when the vehicle is immobilised more than 7 days;
• The travel costs of the owner (or another driver) to repatriate your motorhome after repair on site.

In case of immobilization of your vehicle abroad, IMA-France Assistance organizes:

• The sending of spare parts unavailable abroad and necessary to the repairs of the motorhome
• The repatriation of the vehicle if deemed irepairable in the country it is in;      
• Storage of the motorhome in a suitable place, for instance when pending repatriation;
• The wreck commissioning abroad if the vehicle is deemed to be irreparable

In case of death, IMA-France Assistance provides:

• Transport of the corpse to the place of funeral or burial in France
• The early return in case of death of a spouse, parent or child.      

Set out stress-free and well looked after thanks to these services!