As an owner, it’s essential to keep your calendar up to date to avoid cancelling confirmed bookings. Properly managing your availability ensures a high level of service for renters and helps prevent unnecessary cancellations.
Cancellation After a Confirmed Booking
Once a booking is confirmed (after the renter has made payment), you commit to honouring the reservation unless there is a force majeure event. If you cancel without valid justification, your listing may be downgraded in search results. If this happens repeatedly, a penalty of €150 may apply. In cases of frequent cancellations, further actions such as the suspension or removal of your listing could be considered.
The following events allow cancellations without incurring penalties:
If, for any reason, the rental cannot proceed, you must inform the traveller and cancel the reservation directly from your dashboard.