You can reschedule your trip to other dates or cancel your booking. Go to “My Trips” to cancel or change your booking.
Cancel without a proof of cancellation up to 1 month before departure
Up to 30 days before departure, you will receive a refund of 70% of the owner's remuneration.
If the cancellation is 30 days or more before departure, you will be reimbursed 70% of the rental cost (insurance and service fees excluded).
If less than 30 days before departure, no reimbursement will be possible, the total amount of the transaction is due.
In case of force majeure, it is possible to cancel up to 48 hours before departure
This cancellation may result in a refund from the owner or a postponement of dates according to the terms chosen by the owner (visible on each ad before your request). Following the cancellation, you will receive a rental credit.
Your cancellation will be considered subject to verification of the reason by our team.
It allows you to cancel up to the day of departure and covers you for any unforeseen reasons for cancellation not due to force majeure.
Go to My Trips > select the relevant rental > Cancel > Force majeure cancellation.
The terms of your rental credit will be indicated and a receipt will be requested. It is possible to cancel for reasons of force majeure up to 48 hours before the departure date.
In the event that the owner is unable to deliver the vehicle to the renter due to force majeure, the owner must inform the renter immediately and contact our team by email indicating the booking reference.
The amount of the rental credit is equal to the service charge and insurance of the cancelled booking. It may also include the owner's remuneration, depending on the cancellation method chosen by the owner:
Each owner can determine the condition of cancellation in case of force majeure. Depending on the choice indicated by the owner in their profile, the amount of the owner's remuneration may be refunded to the renter, or stored in the form of a rental credit, usable on one of the vehicles of the same owner, valid for one or more rentals, confirmed within 12 months of the cancellation of the initial booking.
The renter will be informed of the cancellation terms applicable to their rental when requesting cancellation.
The rental credit allows you to travel at later dates, and will automatically be deducted from the amount of the new rental depending on the nature of the credit:
As the cancellation insurance is offered by an external entity to Yescapa, if you have subscribed to this insurance, the amount paid will not be reimbursed.
The rental credit can be used in several instalments. After the expiry date the rental credit will not be refundable and the owner's share (if any) will be transferred by bank transfer to the owner concerned.